At Blanc Group, we care about your satisfaction and aim to provide the best shopping experience. Please read our exchange and return conditions below:

📌 First: Exchange Conditions

You can exchange your item within 14 days from the date of receiving the order.

– Items must be unused, unwashed, and undamaged.

– Items with makeup stains, perfume scents, or any damage will not be accepted.

– Exchange is available in the following cases:

• Wrong size
• Wrong color
• Manufacturing defect

– Shipping fees are paid by the customer for any exchange not related to a manufacturing defect.

📌 Second: Return Conditions

– You can return the item within 14 days from the date of receiving the order.

– Items must be in their original condition and packaging.

– Refunds include the price of the item after deducting the shipping fees from the product’s price.

– In case of a manufacturing defect, a full refund will be issued, including shipping fees.

📌 Important Notes

– Items on Final Sale / Heavy Discount cannot be returned unless there is a manufacturing defect.

– Proof of purchase or order number is required.

– Refund processing time may take 5 to 14 business days, depending on the payment method.